Providing Delivery Tailored to You

On November 16, 2015, Merck introduced a more customized, streamlined delivery:

  • Customized Delivery: For every line item on your order, you are able to choose an available delivery date that best suits your needs. This option facilitates inventory management and helps you work around changes such as staffing, office hours and vacation schedules.

  • Streamlined packaging: Refrigerateda products and smaller orders of frozenb products will be shipped in smaller more efficient packaging, decreasing waste.

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Holidays

During the following holidays, no vaccine shipments/deliveries will take place:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve

For more details about the holiday shipping schedule, please click here.

Previous Delivery Options (2015)

  • Only 2 shipping options: Express (overnight delivery), and Standard Ground.
Previous Delivery

Previous Delivery old shipping method

Customized Delivery

  • Multiple shipping options: For each line item, choose an available delivery date that best suits your needs.*

    Please note: For all orders Merck will provide a standard delivery date, which you can then change, if need be.

Customized Delivery

Customized Delivery New Ship Date

  • Streamlined packaging for refrigerated products and smaller orders of frozen products to decrease waste.

*Shipping fees may apply

Delivery Schedule by Shipping Method

Delivery dates depend on the shipping requirements of the products you select (ie, refrigerateda, frozenb). Delivery for some products using Standard Ground may therefore take longer than others. So, if you choose an earlier delivery date than the standard, you may be charged shipping fees.

Standard Delivery Schedule: UPS Ground
Orders placed by 3 PM local time (2 PM Central)
Order Day Refrigerateda
Products
Frozenb
Products
ProQuad®(Measles, Mumps, Rubells
and Varicella Virus Vaccine Live)
RotaTeq®(Rotavirus Vaccine, Live,
Oral, Pentavalent)
package of 25 single-dose tubes
Monday Tuesdayc Wednesday Tuesdayc Wednesday
Tuesday Wednesdayc Thursday Wednesdayc Thursday
Wednesday Thursdayc Friday Thursdayc Friday
Thursday Fridayc Mondayc Fridayc Wednesday
Friday Tuesdayc Wednesday Tuesdayc Wednesday
Saturday Tuesdayc Wednesday Tuesdayc Wednesday
Sunday Tuesdayc Wednesday Tuesdayc Wednesday

a Products that ship refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

b Products that ship frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live), ZOSTAVAX® (Zoster Vaccine Live).

c Changes vs previous 2-day Standard Ground Delivery.

To ensure you will be receiving your order on the date requested, please track your shipping using the tracking number found on your confirmation e-mail and on MerckVaccines.com.

Have Questions?

Call the Merck Vaccine Customer Center M–F from 8AM to 7PM ET at
1-877-VAX-MERCK (1-877-829-6372).

Frequently Asked Questions (FAQs)

Q. How does the shipping schedule benefit me?

A. Customized delivery allows you to select an available date you want each line item delivered. Note that if you happen to choose a delivery date that coincides with a day on which your office is closed, your order will not be delivered that day. You can call the MVCC at 877.VAX.MERCK (877.829.6372) to update the office hours thats we have on file.

Ultimately, the new shipping schedule helps you to better manage vaccine inventory and work around changes in office hours. In addition, our streamlined packaging for refrigerateda products and smaller orders of frozenb products also decreases waste.

a Products that ship refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

b Products that ship frozen are: M-M-R®II (Measles,Mumps,and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live), ZOSTAVAX® (Zoster Vaccine Live).

Q. How is this shipping schedule different from the previous one?

A. The previous shipping schedule only allowed you to select either Express (overnight delivery) or Standard Ground (2 days). The customized delivery option allows you to select your preferred delivery date for each item you order. **Shipping fees may apply.

Q. Will there still be free overnight shipping from Thursday to Friday?

A. Unfortunately, to make customized delivery possible, we have to eliminate free overnight shipping from Thursday to Friday. You can still select overnight shipping, but there will be fees.

Q. If I order vaccines through the Merck Vaccine Customer Center, can I still choose my preferred delivery date?

A. Yes. Customized delivery applies to both online and phone orders.

Q. For a selected delivery date, why do I get charged shipping fees on some items and not others?

A. Delivery dates depend on the shipping requirements of the product you select (ie, refrigerateda, frozenb). Delivery for some products using Standard Shipping may therefore take longer than others. So, if you choose an earlier delivery date than the standard, you may be charged shipping fees. For more information, see the table above entitled "Standard Delivery Schedule: UPS Ground".

a Products that ship refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

b Products that ship frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live), ZOSTAVAX® (Zoster Vaccine Live).

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