Disaster Relief Vaccine Return Program

This section can help you become familiar with the Merck Disaster Relief Vaccine Return Program in case of a natural disaster.

Prepared

Become familiar with the Merck Disaster Relief Vaccine Return Program before you need it.

For customers in counties designated by the Federal Emergency Management Agency (FEMA) as major disasters, Merck will allow a limited exception to its standard return policy for vaccine products. In these situations, Merck will issue a credit for certain vaccines that were damaged or spoiled, if the vaccines are not covered by your insurance policy.

Damaged or spoiled vaccines must be sent back with a letter from your insurance carrier stating that the vaccines were not covered by any insurance plan. Vaccines received from the Vaccines for Children (VFC) Program should be returned to your state's immunization project and are not eligible for reimbursement under the Merck Disaster Relief Vaccine Return Program.

If you have questions about vaccines that may have been exposed to unusual storage conditions, call the Merck National Service Center at 800.NSC.MERCK (800.672.6372). You can also access storage and handling information for all Merck vaccines at Storage and Handling.

To request the appropriate Disaster Relief Vaccine Return Program form, please contact the Merck Vaccine Customer Center at 877.VAX.MERCK (877.829.6372)

View the entire Merck Disaster Relief Vaccine Return Program

Post-Disaster

Merck has compiled a list of phone numbers and action steps to take to help guide you in the event of a disaster.

  • Assess the Situation

    Identify any potentially compromised product.1

    Call the Federal Emergency Management Agency (FEMA) at 800.621.FEMA (800.621.3362) to ask if your state/county has been declared a Disaster Relief area. A listing of FEMA Major Disaster Declarations is also available at:
    http://www.fema.gov/news/disasters.fema

    Call your insurance company for documentation that your lost or spoiled vaccines are not covered by your insurance policy.

  • Preserve Vaccines

    Call the Merck Vaccine Customer Center at 877.VAX.MERCK (877.829.6372) to determine if your Merck vaccines have been compromised.

    Separate and clearly mark any compromised product.1

    Do not discard any vaccine; follow the Merck Vaccine Customer Center's instructions.1

  • Replace Vaccines as Necessary

    Complete and enclose the proper paperwork for any vaccine to be returned pursuant to the Merck Disaster Relief Vaccine Return Program.

    For vaccines received through a state Vaccines for Children (VFC) Program, contact your local public health department or your state immunization project. Vaccines received from the VFC Program are not eligible for reimbursement under the Merck Disaster Relief Vaccine Return Program.

    For questions about Merck vaccines, call the Merck Vaccine Customer Center at 877.VAX.MERCK (877.829.6372).

Emergency Contact Information

Government Contact Information
Federal Disaster Assistance Contacts
800.621.FEMA (800.621.3362)
CDC Contact Center
800.CDC.INFO (800.232.4636)
CDC's Vaccines and Immunizations
Vaccines for Children Program (VFC)
State/Territory VFC Coordinators
Merck Phone Numbers
Merck National Service Center
800.NSC.MERCK (800.672.6372)
Merck Vaccine Customer Center
877.VAX.MERCK (877.829.6372)
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1. Centers for Disease Control and Prevention (CDC). Vaccine storage and handling (Appendix C). In: Atkinson W, Wolfe C, Hamborsky J, eds. Epidemiology and Prevention of Vaccine-Preventable Diseases. 12th ed. Washington, DC: Public Health Foundation; 2011:C-1–C-8.