Return merchandise

How to return merchandise

  • All Merck EXPIRED product returns are subject to the Standard Terms and Conditions of Sale – Pharmaceutical and Vaccine products distributed by Merck Sharp & Dohme LLC (“Terms and Conditions of Sale”).

Terms and Conditions of Sale

  • Indirect customers should contact their wholesaler for information on how to handle shipment issues and returns.
  • Return your Merck EXPIRED merchandise to:
    • Return Authorizations (RA) will be required to ensure Merck product returns are processed.

      Please visit to create an account and generate an RA.

      Please send all return product to the following address:

      Receiving Department PLI-MRK
      8285 Bryan Dairy Road, #160
      Largo, FL 33777
  • For more information about the Merck expired product return process, please click here.
  • If you have any questions, please contact the Merck Order Management Center at 800.MERCK.RX (800.637.2579), Monday through Friday, 8:00 AM – 7:00 PM, ET.