For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.
Estimated Standard Delivery Schedule by Shipping Methoda
|Standard Delivery Schedule|
|Orders placed by 2:45 PM ET|
aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.
bProducts shipped refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated), VAXNEUVANCE™ (Pneumococcal 15-valent Conjugate Vaccine).
cProducts shipped frozen are: ProQuad® (Measles, Mumps, Rubella and Varicella Virus Vaccine Live), M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live).
You can track your shipment deliveries using the tracking number found on your confirmation email and on MerckVaccines.com under your Order History section. Please note: Due to variability in order processing times, orders placed after 2:45 PM ET may not be processed until the following day.
Temperature Monitoring Device (TempTale) Instructions
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).
Reusable Shipping Containers
Reusable Shipping Containers
As Merck continues to evolve and expand our use of the Reusable Shipping Container, Merck will be replacing the current Styrofoam Shipping Container with the Reusable Shipping Container, in phases, across the country, which will help reduce waste and negative impacts on our environment.
Important changes that you should be aware of include:
Information regarding proper handling of the new Reusable Shipping Container, along with detailed return instructions, will be included inside each of the Reusable Shipping Containers. For detailed instructions and additional information, please see the resources below.
For more information, or for details on when the Reusable Shipping Container may be introduced in your area, please contact your Merck Vaccine Representative, or the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).
During the following holidays, no vaccine shipments/deliveries will take place:
- New Year’s Day
- Labor Day
- Christmas Eve
- Memorial Day
- Thanksgiving Day
- Christmas Day
- Independence Day
- Day after Thanksgiving
- New Year’s Eve
dIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.
Products mentioned are trademarks of their respective owners.
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at