Estimated Shipping Schedule (Last Updated 7/12/2021)

For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.

Estimated Standard Delivery Schedule by Shipping Methoda

Standard Delivery Schedule (UPS Ground)
Orders placed by 2:45 PM local time (1:45 PM Central)
  Receipt Day
Order Day Refrigeratedb, e
Products		 Frozenc
Products		 ProQuad®
(Measles, Mumps, Rubella and
Varicella Virus Vaccine Live)d, e
  Styrofoam Reusable
Shipper		 Styrofoam Reusable
Shipper		 Styrofoam Reusable
Shipper
Monday Tuesday Wednesday Wednesday Wednesday Tuesday Wednesday
Tuesday Wednesday Thursday Thursday Thursday Wednesday Thursday
Wednesday Thursday Friday Friday Friday Thursday Friday
Thursday Friday Monday Monday Monday Friday Monday
Friday Tuesday Tuesday Tuesday Tuesday Tuesday Tuesday
Saturday Tuesday Wednesday Wednesday Wednesday Tuesday Wednesday
Sunday Tuesday Wednesday Wednesday Wednesday Tuesday Wednesday

aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.

bProducts shipped refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

cProducts shipped frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live).

dAlthough ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) is shipped frozen, shipments follow the shipment schedule for refrigerated products.

eWhen refrigerated and ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) vaccine orders are fulfilled using the reusable shipping container, standard deliveries will typically be delivered within 2-4 days.

You can track your shipment deliveries using the tracking number found on your confirmation email and on MerckVaccines.com under your Order History section. Please note: Due to variability in order processing times, orders placed after 2:45 (1:45 Central) PM may not be processed until the following day.

TempTale Instructions

Temperature Monitoring Device (TempTale) Instructions

Click here for detailed information about TempTale devices included in your shipment.



Have Questions?
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).

Reusable Shipping Containers

Reusable Shipping Containers

As Merck continues to evolve and expand our use of the Reusable Shipping Container, Merck will be replacing the current Styrofoam Shipping Container with the Reusable Shipping Container, in phases, across the country, which will help reduce waste and negative impacts on our environment.

Important changes that you should be aware of include:

  • The Reusable Shipping Container will look different than the current Styrofoam Shipping Container you have been receiving.
  • The Reusable Shipping Container will now be used for ALL STANDARD small partial shipments for ALL Merck Vaccines. Please refer to the map below as to when you will start to receive the Reusable Shipping Container.
  • In mid-2021, Merck plans to begin using the reusable shipping container for shipments going to Southeastern states per the map below. Vaccines shipped Frozen will be first to use the Reusable Shipping Container, beginning in June, with vaccines shipped Refrigerated following in August. The transition will be rolled out state by state, so you may not see the new Reusable Shipping Container right away.
  • In early-2022, Merck plans to begin using the Reusable Shipping Container for shipments going to central and northern states, per the map below.
  • Please bear in mind that until all distribution centers are using the Reusable Shipping Container, you may receive both the Styrofoam, as well as the Reusable Shipping Container for vaccine products.
  • The new Merck Memphis, TN warehouse will be shipping the Reusable Shipping Container via FedEx. The existing Reno, Nevada and Plainfield, Indiana warehouses will continue to utilize UPS as their carrier.


Figure 1

Information regarding proper handling of the new Reusable Shipping Container, along with detailed return instructions, will be included inside each of the Reusable Shipping Containers. For detailed instructions and additional information, please see the resources below.

More Resources

Reusable Shipping Container Return InstructionsVideo
Anticipated Rollout ScheduleFAQs for Reusable Shipping Containers
Anticipated Rollout ScheduleAnticipated Rollout Schedule

For more information, or for details on when the reusable shipping container may be introduced in your area, please contact your Merck Vaccine Representative, or the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).

Holidaysf

During the following holidays, no vaccine shipments/deliveries will take place:

  • New Year’s Day
  • Labor Day
  • Christmas Eve
  • Memorial Day
  • Thanksgiving Day
  • Christmas Day
  • Independence Day
  • Day after Thanksgiving
  • New Year’s Eve
 
View a detailed shipping calendar

fIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.

Products mentioned are trademarks of their respective owners.

Have Questions?

Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at
877.VAX.MERCK (877.829.6372).

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