For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.
Estimated Standard Delivery Schedule by Shipping Methoda
| Standard Delivery Schedule | |||||||
|---|---|---|---|---|---|---|---|
| Orders placed by 2:45 PM ET | |||||||
| Receipt Day | |||||||
| Order Day | Refrigeratedb Products |
Frozenc Products |
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| Monday | Wednesday | Wednesday | |||||
| Tuesday | Thursday | Thursday | |||||
| Wednesday | Friday | Friday | |||||
| Thursday | Monday | Monday | |||||
| Friday | Tuesday | Tuesday | |||||
| Saturday | Wednesday | Wednesday | |||||
| Sunday | Wednesday | Wednesday | |||||
aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.
bProducts shipped refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated), and VAXNEUVANCE™ (Pneumococcal 15-valent Conjugate Vaccine).
cProducts shipped frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), ProQuad® (Measles, Mumps, Rubella and Varicella Virus Vaccine Live), and VARIVAX® (Varicella Virus Vaccine Live).
You can track your shipment deliveries using the tracking number found on your confirmation email and on MerckVaccines.com under your Order History section. Please note: Due to variability in order processing times, orders placed after 2:45 PM ET may not be processed until the following day.
Receiving Instructions
Receiving Instructions
Below is a list of documents and instructions you may find useful when receiving shipments from Merck.
- Merck US Small Parcel Overview — information about Merck US small parcel shipments
- Shipping Time Insert — information about the “Product must be received on or by” date
- TempTale® in Reusable Shipping Containers — information about the TempTale device included in Reusable Shipping Containers
- TempTale® Used in Truckload Shipments — information about the TempTale device included in truckload shipments
- Controlant SAGA Receiving Instructions — information about the Controlant device included in your shipments
Have questions?
Call the Merck Vaccine Customer Center Monday through Friday from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).
Reusable Shipping Containers
Reusable Shipping Containers
Merck has implemented Reusable Shipping Containers for all standard small parcel shipments, for all Merck vaccines, which will help reduce waste and negative impacts on our environment.
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Information regarding proper handling of the new Reusable Shipping Container, along with detailed return instructions, will be included inside each of the Reusable Shipping Containers. For detailed instructions and additional information, please see the resources below.
More Resources
| Reusable Shipping Container Return Instructions | Video | |
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| FAQs for Reusable Shipping Containers | ||
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For more information, or questions about the Reusable Shipping Container, please contact your Merck Vaccine Representative or the Merck Vaccine Customer Center Monday through Friday from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).
Holidaysd
During the following holidays, no vaccine shipments/deliveries will take place:
- New Year’s Day
- President’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
dIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.
Brands mentioned are trademarks of their respective owners.
Have Questions?
Call the Merck Vaccine Customer Center Monday through Friday from 8 AM to 7 PM ET at
877.VAX.MERCK (877.829.6372).