For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.
Estimated Standard Delivery Schedule by Shipping Methoda
| Standard Delivery Schedule (UPS Ground) | ||||
|---|---|---|---|---|
| Orders placed by 3 PM local time (2 PM Central) | ||||
| Order Day | Refrigeratedb Products |
Frozenc Products |
ProQuad® (Measles, Mumps, Rubella and Varicella Virus Vaccine Live)d |
|
| Monday | Tuesday | Wednesday | Tuesday | |
| Tuesday | Wednesday | Thursday | Wednesday | |
| Wednesday | Thursday | Friday | Thursday | |
| Thursday | Friday | Monday | Friday | |
| Friday | Tuesday | Tuesday | Tuesday | |
| Saturday | Tuesday | Wednesday | Tuesday | |
| Sunday | Tuesday | Wednesday | Tuesday | |
aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.
bProducts shipped refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).
cProducts shipped frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live), ZOSTAVAX® (Zoster Vaccine Live).
dAlthough ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) is shipped frozen, shipments follow the shipment schedule for refrigerated products.
You can track your shipment deliveries using the tracking number found on your confirmation email and on MerckVaccines.com under your Order History section.
TempTale® Instructions
Temperature Monitoring Device (TempTale) Instructions
Click here for detailed information about TempTale devices included in your shipment.
Have Questions?
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 1-877-VAX-MERCK (1-877-829-6372).
Holidayse
During the following holidays, no vaccine shipments/deliveries will take place:
- New Year’s Day
- Labor Day
- Christmas Eve
- Memorial Day
- Thanksgiving Day
- Christmas Day
- Independence Day
- Day after Thanksgiving
- New Year’s Eve
eIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.
Have Questions?
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at
1-877-VAX-MERCK (1-877-829-6372).