For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.
Estimated Standard Delivery Schedule by Shipping Methoda
|Standard Delivery Schedule (UPS Ground)|
|Orders placed by 3 PM local time (2 PM Central)|
|Order Day||Refrigeratedb, e
(Measles, Mumps, Rubella and
Varicella Virus Vaccine Live)d, e
aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.
bProducts shipped refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).
cProducts shipped frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live).
dAlthough ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) is shipped frozen, shipments follow the shipment schedule for refrigerated products.
eWhen refrigerated and ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) vaccine orders are fulfilled using the reusable shipping container, standard deliveries will typically be delivered within 2 business days.
You can track your shipment deliveries using the tracking number found on your confirmation email and on MerckVaccines.com under your Order History section.
Temperature Monitoring Device (TempTale) Instructions
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 1-877-VAX-MERCK (1-877-829-6372).
Reusable Shipping Containers
Reusable Shipping Containers
As Merck continues to evolve and expand our use of reusable shipping containers, Merck will be replacing the current styrofoam shipping container with reusable shipping containers, in phases, across the country, which will help reduce waste and negative impacts on our environment.
Important changes that you should be aware of include:
Information regarding proper handling of the new reusable shipping container along with detailed return instructions will be included in each of the new reusable shipping containers.
Please refer to the map below to see when your orders will be coming in the reusable shipping container. Please bear in mind that until all distribution centers are using the reusable shipping container, you may receive both the styrofoam as well as the reusable shipping container for vaccine products.
For more information, or for details on when the reusable shipping container may be introduced in your area, please contact your Merck Vaccine Representative, or the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 1-877-VAX-MERCK (1-877-829-6372).
During the following holidays, no vaccine shipments/deliveries will take place:
- New Year’s Day
- Labor Day
- Christmas Eve
- Memorial Day
- Thanksgiving Day
- Christmas Day
- Independence Day
- Day after Thanksgiving
- New Year’s Eve
eIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at