Estimated Shipping Schedule (Last Updated 8/12/2020)

For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.

Estimated Standard Delivery Schedule by Shipping Methoda

Standard Delivery Schedule (UPS Ground)
Orders placed by 2:45 PM local time (1:45 PM Central)
Order Day Refrigeratedb, e
(Measles, Mumps, Rubella and
Varicella Virus Vaccine Live)d, e
Monday Tuesday Wednesday Tuesday
Tuesday Wednesday Thursday Wednesday
Wednesday Thursday Friday Thursday
Thursday Friday Monday Friday
Friday Tuesday Tuesday Tuesday
Saturday Tuesday Wednesday Tuesday
Sunday Tuesday Wednesday Tuesday

aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.

bProducts shipped refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

cProducts shipped frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), VARIVAX® (Varicella Virus Vaccine Live).

dAlthough ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) is shipped frozen, shipments follow the shipment schedule for refrigerated products.

eWhen refrigerated and ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) vaccine orders are fulfilled using the reusable shipping container, standard deliveries will typically be delivered within 2-4 days.

You can track your shipment deliveries using the tracking number found on your confirmation email and on under your Order History section. Please note: due to variability in order processing times, orders placed after 2:45 (1:45 Central) PM may not be processed until the following day.

TempTale® Instructions

Temperature Monitoring Device (TempTale) Instructions

Click here for detailed information about TempTale devices included in your shipment.

Have Questions?
Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at  1-877-VAX-MERCK (1-877-829-6372).

Reusable Shipping Containers

Reusable Shipping Containers

As Merck continues to evolve and expand our use of reusable shipping containers, Merck will be replacing the current styrofoam shipping container with reusable shipping containers, in phases, across the country, which will help reduce waste and negative impacts on our environment.

Important changes that you should be aware of include:

  • The reusable shipping container (seen in Figure 1) will look different than the non-reusable styrofoam containers you have been familiar with receiving.
  • The reusable shipping container will be used for ALL STANDARD shipments for ALL Merck Vaccines.
  • Refrigerated and ProQuad®(Measles, Mumps, Rubella and Varicella Virus Vaccine Live) shipments fulfilled in the reusable shipping container will allow for 2-4 days in transit, to improve delivery experiences for remote and distant customers.
  • Templates are not included in the 12L Reusable Shipping Container. The ice packs and their insulating packing material have been designed to maintain vaccine viability to the ‘Received On or By Date‘ shown on the enclosed packing slip. Please refer to the SHIPPING TIME insert that shows how to confirm your order has been delivered on or before its ‘Received On or By Date.’

Figure 1

Information regarding proper handling of the new reusable shipping container along with detailed return instructions will be included in each of the new reusable shipping containers.

Please refer to the map below to see when your orders will be coming in the reusable shipping container. Please bear in mind that until all distribution centers are using the reusable shipping container, you may receive both the styrofoam as well as the reusable shipping container for vaccine products.

More Resources

Reusable Shipping Container Return InstructionsVideo
Anticipated Rollout ScheduleFAQs for Reusable Shipping Containers
Anticipated Rollout ScheduleAnticipated Rollout Schedule

For more information, or for details on when the reusable shipping container may be introduced in your area, please contact your Merck Vaccine Representative, or the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at 1-877-VAX-MERCK (1-877-829-6372).


During the following holidays, no vaccine shipments/deliveries will take place:

  • New Year’s Day
  • Labor Day
  • Christmas Eve
  • Memorial Day
  • Thanksgiving Day
  • Christmas Day
  • Independence Day
  • Day after Thanksgiving
  • New Year’s Eve

fIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.

Have Questions?

Call the Merck Vaccine Customer Center M–F from 8 AM to 7 PM ET at
1-877-VAX-MERCK (1-877-829-6372).


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