Estimated shipping schedule
For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.
Estimated standard delivery schedule by shipping methoda
Standard delivery schedule: Orders placed by 2:45 PM EST
Receipt day
| Order Day | Refrigeratedb Products | Frozen Products |
| Monday | Wednesday | Wednesday |
| Tuesday | Thursday | Thursday |
| Wednesday | Friday | Friday |
| Thursday | Monday | Monday |
| Friday | Tuesday | Tuesday |
| Saturday | Wednesday | Wednesday |
| Sunday | Wednesday | Wednesday |
aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.
bProducts shipped refrigerated are: CAPVAXIVE® (Pneumococcal 21-valent Conjugate Vaccine), ENFLONSIA™ (clesrovimab-cfor), GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated), and VAXNEUVANCE® (Pneumococcal 15-valent Conjugate Vaccine).
cProducts shipped frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), ProQuad® (Measles, Mumps, Rubella and Varicella Virus Vaccine Live), and VARIVAX® (Varicella Virus Vaccine Live).
You can track your shipment deliveries using the tracking number found on your confirmation email and on MerckVaccines.com under your Order History section. Please note: Due to variability in order processing times, orders placed after 2:45 PM ET may not be processed until the following day.
Receiving instructions
Below is a list of documents and instructions you may find useful when receiving shipments from Merck.
Reusable Shipping Containers
Merck has implemented Reusable Shipping Containers for all standard small parcel shipments, for all Merck vaccines, which will help reduce waste and negative impacts on our environment.
Send the empty container back to Merck so we can reuse it for future shipments.
Watch the video about the Merck Reusable Shipping Containers to learn more about the process.
Reusable Shipping Container return instructions
Don’t discard the container, instead follow the instructions included in the box to complete the return.
1. Replace
Replace cooler contents
2. Reseal
Close flap 1, peel away tape backing on flap 2 and close to seal box
3. Return
Place at the front desk or designated pick-up spot — we will handle the rest!
Do not return product using the box
Product returned in this box may be subject to severe processing delays and/or not be eligible for credit.See return merchandise for more information on how to return product.
More resources
Information regarding proper handling of the new Reusable Shipping Container, along with detailed return instructions, will be included inside each of the Reusable Shipping Containers.
Holidaysd
During the following holidays, no vaccine shipments/deliveries will take place:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day
- Day after Thanksgiving
- Christmas Eve
- Christmas Day
- New Year’s Eve
dIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.
Brands mentioned are trademarks of their respective owners.
Have questions?
Call the Merck Vaccine Customer Center Monday through Friday from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).