Help – My Account

Below are FAQs and topics related to registering, purchasing products, and maintaining account information on MerckVaccines.com.

When you become a registered member of MerckVaccines.com, you can access more than just product and disease information. You will have access to a dedicated Vaccine Account Representative, medical education programs, and complimentary patient education resources.

By adding a Direct Purchase Account to your profile, you will also have access to the ordering section of the site, which gives you the capability to place orders then manage and track orders, shipments, and invoices.

Registering on MerckVaccines.com

What information do I need to register?

You will need to create a user name and a password to log in to the system. These can be any combination of letters and numbers but must be 6 to 16 characters in length. You will also need to be prepared to enter some basic personal information. All fields marked with an asterisk are required in order to proceed.

How do I modify information during the registration process?

While registering, if you need to go back to an earlier step, click on the Back button at the bottom of the page.

You will also have a chance to review the information before you submit it. If a field needs to be changed, click on the Modify button at the bottom of the page.

How does Merck use my information?

Merck will only use your information in accordance with our Terms of Use.

Retrieving User Name and Password

How do I retrieve my user name and/or password?

You can retrieve your user name and/or password by clicking on the Sign In button in the top right corner. Then, click on the Forgot User Name or Password? links located below the log-in fields. You will need to enter the e-mail address you used when registering. We will e-mail you the information within a few minutes. Make sure you have merckvaccines@merck.com in your address book to ensure you receive the message.

Managing Your Direct Purchase Account

What is a Direct Purchase Account?

A Direct Purchase Account gives you the opportunity to buy vaccine products directly from Merck. The account also provides an easy, convenient way to manage your purchases. Through your Direct Purchase Account, you can

  • Order vaccines day or night
  • View past orders
  • Track delivery status
  • Print and pay invoices
  • Check credits
  • Manage account information
What do I need when applying for a Direct Purchase Account?

Before you begin, it would be helpful to gather the following information, which is required for completing the Direct Purchase Account (DPA) application

  • Ownership information (specialty, years in business, tax-exemption status)
  • Practice information (names of all partners/owners)
  • State license information
How long will it take to fill out the DPA application?

There are 10 steps in the process. It normally takes about 15 to 30 minutes to complete the entire DPA application.

For security purposes, you will have 15 minutes per screen to enter your information or your session will expire. If your session expires, any information that has been entered will be saved.

Can the application be completed entirely online?

Yes. Your application can be completed entirely online. After filling in the information, you will be asked to electronically sign the application and agree to certain terms and conditions that will govern the use of your Direct Purchase Account.

Will I receive a copy of my application?

You will have the opportunity to save and print your application after it is completed.

How long will it be before I can place an order?

It takes around 3 to 5 business days to process your application. You will receive an e-mail notifying you of your application status.

If I already have a Direct Purchase Account, how do I use it on MerckVaccines.com?

You can link your Direct Purchase Account to your MerckVaccines.com account by signing in to your MerckVaccines.com account. Once signed in, click on My Account in the top right corner. Then, click "Link a Direct Purchase Account." You will receive an e-mail within 5 business days notifying you that your account is active.

How can I remove a Direct Purchase Account from my MerckVaccines.com account?

You can remove a Direct Purchase Account from your MerckVaccines.com account anytime by signing in to your MerckVaccines.com account. Once signed in, click on My Account in the top right corner. Then, click “Unlink a Direct Purchase Account.” You will receive an e-mail within 5 business days confirming the removal of the account.

How can I update my billing information?

You can update your billing information by going to the My Account button in the top right of MerckVaccines.com. Then click on My Profile, and then “Change Billing Information.” You will receive an e-mail within 5 business days confirming the change to your information.

How can I update my shipping information (ie, update office hours and locations)?

You can update your shipping information by going to the My Account button in the top right of MerckVaccines.com. Then click on My Profile, and then “Add/Change Shipping Information.” You may remove, change, or add addresses, as well as update your hours for receiving deliveries. You will receive an e-mail within 5 business days confirming the change to your information.

Updating Profile Information

How can I update my profile information?

You can update your profile information by going to the My Account button in the top right of MerckVaccines.com. Then, click on My Profile. You can easily update your account information, including you, E-mail address, Security question and answer, Password, and Membership Information. Updates generally take 2 to 5 business days to process.

Security on MerckVaccines.com

Is my information safe on MerckVaccines.com?

Yes. Merck has security measures in place, such as 128-bit encryption, to help ensure a secure transaction process.

 

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