How to Return Merchandise

All Merck EXPIRED Merchandise returns are subject to the Standard Terms and Conditions of Sale – Pharmaceutical and Vaccine products distributed by Merck Sharp & Dohme LLC (“Terms and Conditions of Sale”).
- Terms and Conditions of Sale
Indirect customers should contact their wholesaler for information on how to handle shipment issues and returns.

Return your Merck EXPIRED Merchandise to:
Before June 20, 2023	On or After June 20, 2023
Print and complete the appropriate Product Return Form, which must accompany your returned goods. Expired Product Return Forms Merck Expired Product Return Form for Direct Customer Merck Expired Product Return Form for Client of Wholesaler/Distributor Merck Expired Product Return Form for Reverse Distributor Please send all return goods to the following address: Merck c/o PharmaReturns, Inc. Processing Center 100 Corporate Drive, Suite 2 Montgomeryville, PA 18936-9644	A Return Authorizations (RA) will be required to ensure Merck merchandise returns are processed. Please visit www.pharmalinkinc.net/MReturns/Login.aspx to create an account and generate an RA. Please send all return goods to the following address: PharmaLink Receiving Department PLI-MRK 8285 Bryan Dairy Road, #160 Largo, FL 33777

For more information about the new return merchandise procedure effective June 20, 2023, please click here.
Please note: The Terms and Conditions of Sale will be updated June 20, 2023, with the new returns process.
If you have any questions, please contact the Merck Order Management Center at 800.MERCK.RX (800.637.2579), Monday through Friday, 8:00 AM – 7:00 PM, ET.