How to Return Merchandise
- All returns are subject to the Standard Terms and Conditions of Sale – Pharmaceutical and Vaccine products distributed by Merck Sharp & Dohme Corp. (“Terms and Conditions of Sale”). Please refer to the Terms and Conditions of Sale for additional requirements.
Terms and Conditions of Sale
- Print and complete the appropriate Product Return Form, which must accompany your returned goods.
Expired Product Return Forms
Merck Expired Product Return Form for Direct Customer
Merck Expired Product Return Form for Client of Wholesaler/Distributor
Merck Expired Product Return Form for Reverse Distributor
Please send all return goods to the following address, as outlined in the Terms and Conditions of Sale.
c/o PharmaReturns, Inc. Processing Center
100 Corporate Drive, Suite 2
Montgomeryville, PA 18936-9644
- If there was an issue with the shipment of your order, you can report a shipping issue from your Order History, by clicking the Submit Shipping Issue link associated with each order. Indirect customers should contact their wholesaler for information on how to handle shipment issues.
If you have any questions, please contact the Merck Order Management Center at 1-800-637-2579 between 8 AM and 7 PM ET Monday through Friday.