Return Merchandise

How to Return Merchandise

  • All Merck EXPIRED Merchandise returns are subject to the Standard Terms and Conditions of Sale – Pharmaceutical and Vaccine products distributed by Merck Sharp & Dohme LLC (“Terms and Conditions of Sale”).
  • Indirect customers should contact their wholesaler for information on how to handle shipment issues and returns.

Return your Merck EXPIRED Merchandise to:

Before June 20, 2023
On or After June 20, 2023

Print and complete the appropriate Product Return Form, which must accompany your returned goods.

Expired Product Return Forms

Please send all return goods to the following address:

c/o PharmaReturns, Inc. Processing Center
100 Corporate Drive, Suite 2
Montgomeryville, PA 18936-9644

A Return Authorizations (RA) will be required to ensure Merck merchandise returns are processed.

Please visit to create an account and generate an RA.

Please send all return goods to the following address:

Receiving Department PLI-MRK
8285 Bryan Dairy Road, #160
Largo, FL 33777

  • For more information about the new return merchandise procedure effective June 20, 2023, please click here.
  • Please note: The Terms and Conditions of Sale will be updated June 20, 2023, with the new returns process.
  • If you have any questions, please contact the Merck Order Management Center at 800.MERCK.RX (800.637.2579), Monday through Friday, 8:00 AM – 7:00 PM, ET. 

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US-NON-02481 04/23