Introducing Delivery Tailored to You

As of November 16, 2015, Merck will be introducing more customized,
streamlined delivery:

  • • Customized Delivery: For every line item on your order, you will now be able
    to choose a available delivery date that best suits your needs. this facilitates
    inventory management, and helps you work around changes such as staffing,
    office hours and vacation schedules.
  • • Streamlined packaging: Refrigerateda products and smaller orders of frozenb
    products will now be shipped in smaller more efficient packaging, decreasing waste.
Previous delivery options

• Only 2 shipping options: Express(overnight
delivery), and Standard Ground

New customized delivery

• Multiple shipping options: For each line item,
choose an available delivery date that best suits
your needs.*

Please note: For all orders Merck will provide a standard
delivery date, which you can then change, if need be.

• Streamlined packaging for refrigerated products
and smaller orders of frozen products to decrease waste.

*Shipping fees may apply

Delivery Schedule by Shipping Method

Delivery dates depend on the shipping requirements of the products you select(ie, refrigerateda, frozenb).
Delivery for some products using Standard Ground may therefore take longer than others. So, if you
choose an earlier delivery date than the standard, you may be charged shipping fees.

a Products that ship refrigerated are: GARDASIL® [Human Papillomavirus Quadrivalent (Types 6, 11, 16, and 18) Vaccine, Recombinant], GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

b Products that ship frozen are: M-M-R® (Measles,Mumps,and Rubella Virus Vaccine Live), VARIVAX® (varicella Virus Vaccine Live), ZOSTAVAX® (Zoster Vaccine Live).

c Changes vs previous 2-day Standard Ground Delivery.

To ensure you will be receiving your order on the date requested,
please track your shipping using the tracking number found on your
confirmation e-mail and on MerckVaccines.com.

Have Questions?

Call the Merck Vaccine Customer Center M—F from 8AM to 7PM ET at
1-877-VAX-MERCK (1-877-829-6372).

Frequently Asked Questions (FAQs)
Q. How does the new shipping schedule benefit me?

A. New customized delivery allows you to select an available date you want each line item delivered. Note that if you happen to choose a delivery date that coincides with a day on which your office is closed, your order will not be delivered that day. You can call the MVCC at 877.VAX.MERCK(877.829.6372) to update the office hours thats we have on file.

Ultimately, the new shipping schedule helps you to better manage vaccine inventory and work around changes in office hours. In addition, our streamlined packaging for refrigerateda products and smaller orders of frozenb products also decreases waste.

a Products that ship refrigerated are: GARDASIL® [Human Papillomavirus Quadrivalent (Types 6, 11, 16, and 18) Vaccine, Recombinant], GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

b Products that ship frozen are: M-M-R® (Measles,Mumps,and Rubella Virus Vaccine Live), VARIVAX® (varicella Virus Vaccine Live), ZOSTAVAX® (Zoster Vaccine Live).

Q. When will the new shipping schedule begin?
A. The new customized delivery option will begin on November 16, 2015. From this date forward, you be able to select your preferred delivery date for each item you order.**Shipping fees may apply.
Q. How is this new shipping schedule different from the previous one?
A. The previous shipping schedule only allowed you to select either Express (overnight delivery) or Standard Ground (2 days). The new customised delivery option allows you to select your preferred delivery date for each item you order.**Shipping fees may apply.
Q. Will there still be free overnight shipping from Thursday to Friday?
A. Unfortunately, to make customized delivery possible, we have to eliminate free overnight shipping from Thursday to Friday. You can still select overnight shipping, but there will be fees.
Q. If I order vaccines through the Merck Vaccine Customer Center, can I still choose my preferred delivery date?
A. Yes. New customized delivery applies to both online and phone orders.
Q. For a selected delivery date, why do I get charged shipping fees on some items and not others?
A.Delivery dates depend on the shipping requirements of the product you select(ie, refrigerateda, frozenb). Delivery for some products using Standard Shipping may therefore take longer than others. So, if you choose an earlier delivery date than the standard, you may be charged shipping fees. For more information, see the table above entitled "Standard Delivery Schedule: UPS Ground".

a Products that ship refrigerated are: GARDASIL® [Human Papillomavirus Quadrivalent (Types 6, 11, 16, and 18) Vaccine, Recombinant], GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated).

b Products that ship frozen are: M-M-R® (Measles,Mumps,and Rubella Virus Vaccine Live), VARIVAX® (varicella Virus Vaccine Live), ZOSTAVAX® (Zoster Vaccine Live).

 
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