Estimated shipping schedule

For all orders, Merck will provide a standard delivery date based on the shipping temperature requirements for each package of your order. You may request expedited delivery, if you wish, but please note that expedited shipping charges may apply.

Estimated standard delivery schedule by shipping methoda

Standard delivery schedule: Orders placed by 2:45 PM ET

Receipt day

Order DayRefrigeratedb

aSubject to customer office hours. Applies to orders in which the customer has a direct purchasing account with Merck to purchase vaccine products. This does not include government/military, CDC, wholesaler, physician distributor, and city/county/state accounts. Merck reserves the right to adjust shipping delivery times.

bProducts shipped refrigerated are: GARDASIL®9 (Human Papillomavirus 9-valent Vaccine, Recombinant), PedvaxHIB® [Haemophilus b Conjugate Vaccine (Meningococcal Protein Conjugate)], PNEUMOVAX®23 (Pneumococcal Vaccine Polyvalent), RotaTeq® (Rotavirus Vaccine, Live, Oral, Pentavalent), RECOMBIVAX HB® [Hepatitis B Vaccine (Recombinant)], VAQTA® (Hepatitis A Vaccine, Inactivated), and VAXNEUVANCE™ (Pneumococcal 15-valent Conjugate Vaccine).

cProducts shipped frozen are: M-M-R®II (Measles, Mumps, and Rubella Virus Vaccine Live), ProQuad® (Measles, Mumps, Rubella and Varicella Virus Vaccine Live), and VARIVAX® (Varicella Virus Vaccine Live).

You can track your shipment deliveries using the tracking number found on your confirmation email and on under your Order History section. Please note: Due to variability in order processing times, orders placed after 2:45 PM ET may not be processed until the following day.

Receiving instructions

Below is a list of documents and instructions you may find useful when receiving shipments from Merck.

Merck US Small Parcel Overview — information about Merck US small parcel shipments

Shipping Time Insert — information about the “Product must be received on or by” date

TempTale® in Reusable Shipping Containers — information about the TempTale device included in Reusable Shipping Containers

Controlant SAGA Receiving Instructions — information about the Controlant device included in your shipments

Reusable Shipping Containers

Merck has implemented Reusable Shipping Containers for all standard small parcel shipments, for all Merck vaccines, which will help reduce waste and negative impacts on our environment.

Information regarding proper handling of the new Reusable Shipping Container, along with detailed return instructions, will be included inside each of the Reusable Shipping Containers. For detailed instructions and additional information, please see the resources below.

More resources

Reusable shipping container return instructions


**Product returned in this box may be subject to severe processing delays and/or not be eligible for credit. See product return instructions for more information.**

Instructional Insert Detailing Three Steps to Return Reusable Shipping Containers

Video about the Merck Reusable Shipping Containers

FAQs for Reusable Shipping Containers


During the following holidays, no vaccine shipments/deliveries will take place

  • New Year’s Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve

dIf a holiday falls on a Saturday or Sunday, Merck observes it on Monday.

Brands mentioned are trademarks of their respective owners.

Have questions?

Call the Merck Vaccine Customer Center Monday through Friday from 8 AM to 7 PM ET at 877.VAX.MERCK (877.829.6372).